Terms and conditions

Prices and payment

All prices on Filtero.se include Swedish VAT. In the shopping cart, you will see the total price, including VAT and shipping costs. Payment terms are shown at checkout depending on which payment method you choose.

Right of withdrawal

We offer a total of 100 days of return policy and a right of withdrawal from the day you receive your item or a substantial part of it (which includes the statutory right of withdrawal of 14 days). In the case of custom-made goods or goods with personalisation, the withdrawal period starts to run from the time we have provided information about the product.

How to register your return

To exercise your right of withdrawal, you can register your return digitally by pressing the CANCELLATION FORM located at the bottom of the website. You can also contact us by e-mail at kundservice@filtero.se.

Shipping and return shipping

Before the order has been shipped: If you change your mind before your order has left our warehouse, we will cancel the order free of charge and refund the full amount.

After the order has been shipped: If your order has already been shipped, you as a customer are responsible for the original shipping cost as well as the return shipping back to us according to our terms and conditions of purchase. The cost of return shipping will be deducted in connection with your refund once we have received and approved the return.

Condition and depreciation of the goods

You have the right to examine the goods carefully in order to determine its characteristics and function. The item should be returned in its original packaging as the absence of or damaged original packaging may lead to a depreciation deduction.

Unclaimed packages

Items that are not collected will be returned to us. We reserve the right to charge costs for return shipping, handling and administrative fees.

Refund

In the event of an exercise of the right of withdrawal, we will refund the purchase price within 14 days of receiving the product. The customer is responsible for the return shipping.

Warranties and Service

For help with warranty matters, contact us at kundservice@filtero.se

Complaints and troubleshooting

If you complain about an item and it is forwarded to the supplier for troubleshooting, but no errors are discovered, you as a customer are responsible for shipping costs in both directions as well as any troubleshooting fee from the supplier. We therefore recommend that you carefully check that the defect is really due to the complained item before sending it in. If you're unsure what's causing the problem, it may be a good idea to consult a professional or technician first.

Installation and warranty

In order for the warranty on fans, spare parts motors, control boards and other electrical or electronic components to be valid, installation, connection and any configuration must be carried out by a qualified technician with relevant expertise in electrical, control and regulation technology.

In warranty matters, the customer may be required to present installation documentation, service protocols or other documentation that proves that the product has been installed and handled correctly in accordance with applicable instructions and regulations.

The warranty does not cover defects or damage that occurred as a result of:

improper installation or connection;
use contrary to the product's instructions,
unauthorised interference or modifications;
inadequate power supply, overvoltage, or external influences.

The customer is responsible for ensuring that installation and work is carried out by a qualified or qualified technician where required.

Reservation for typos

We always strive to provide accurate and up-to-date information on our website, but we reserve the right to make any typographical errors, incorrect prices, product descriptions, stock balances or other information that may occur. We reserve the right to correct any errors and to update or change information without notice.

If an incorrect information would affect your order, we will contact you as soon as possible to find a solution.

Please contact us if you find any errors and we will try to correct it as soon as possible.

Privacy Policy

When you place an order with Filtero , you provide personal data that we store and process in order to fulfil our agreement with you. We comply with the Personal Data Act and you have the right to request information about the information we have registered about you. In case of incorrect, incomplete or irrelevant data, you can request that these be corrected or removed. Contact us at kundservice@filtero.se for help.

Cookies

We use cookies in accordance with the Electronic Communications Act (25 July 2003). A cookie is a small text file that is stored on your computer to improve your experience in the online store. We use both session cookies and persistent cookies. Session cookies are temporary and disappear when you close your browser, while permanent cookies can be saved to provide you with a better customer experience. No personal information is stored in cookies. For the best experience, you should allow cookies in your browser.

Filtero operated by Rexida AB 559498-7264

Your cart